About Klips Plus
What is Klips Plus?
Klips Plus is an optional subscription that gives you an online Klips account. Your library lives in your account, so a Klip you make on one device is on all of them right away.
What does Klips Plus include?
- Your Klips online: create, edit and organize Klips in your account.
- Every device: your library on each iPhone, iPad and Mac you sign in to.
- Combined stats: plays and watch time from all your devices add up in one Runtime.
- Klips from the share sheet: share a YouTube video with Start at turned on, and make the Klip right in the share sheet, starting from that moment.
- YouTube Clip import: paste YouTube Clip links, one or many, and they become Klips in one go.
Do I need Klips Plus to use Klips?
No. Klips is free. Making Klips, Quick Klip, Super Klips, folders and groups, sharing, Runtime stats, Autoplay, iCloud sync and backups all work without Klips Plus.
How much does it cost?
In Canada, Klips Plus is $3.99 a month or $29.99 a year, in Canadian dollars. Prices in other countries are set in local currency, and the app always shows yours before you buy.
Which devices does it work on?
iPhone, iPad and Mac. Sign in to the same account on each one and they all show the same library.
Can I share Klips Plus with my family?
No. Klips Plus doesn't support Family Sharing. Each person needs their own subscription.
Why can't I find Klips Plus in the app?
Klips Plus isn't offered in every country. In the United Kingdom, for example, the app works without it.
Signing In and Your Library
How do I sign in?
With Apple, or with your email and a one-time code sent to it. There is no password. You can link both to the same account.
What happens to the Klips already on my device?
When you sign up, Klips offers to bring the Klips, folders and stats on that device into your new account. This happens once, and only into an account that is still empty. The device keeps its own copy, untouched, and it comes back if you sign out.
Can I bring Klips from a second device into my account?
Not automatically. Only an empty account can take a device's Klips, so bring them in from the device with the library you want to keep. Klips made on any device after you sign in go straight into your account.
What happens when I sign out?
The device goes back to its own library, the one it had before you signed in. Your account and everything in it stay online, ready when you sign in again.
Does Klips Plus work offline?
Klips Plus is online. Without a connection you can still see your library, but making or changing Klips waits until you are back online. Videos always need a connection, since they play from YouTube.
Do I still need iCloud sync or backups?
No. With Klips Plus your library is in your account, so iCloud sync and the Sync & Backup snapshots aren't used. To keep your own copy, use Download My Klips in Account Center.
Purchases and Billing
How do I restore my purchase?
Sign in to the Klips account you subscribed with, then tap Restore Purchases on the Klips Plus screen. Klips checks your Apple Account and turns Klips Plus back on.
It says my Klips Plus is held by another Klips account. What does that mean?
A purchase belongs to the first Klips account it was made for. If you subscribed while signed in to one account, then signed in to a different one with the same Apple Account, the subscription stays with the first.
Sign in to that first account to use it. If you can't, or that account no longer exists, contact the support page with your App Store Order ID, and your purchase can be moved. You can find the Order ID in the receipt email from Apple, or at https://reportaproblem.apple.com.
How do I cancel?
In Klips, open Settings, then Account Center, then Manage Account, and tap Manage Subscription. A sheet opens where you can cancel.
You can also open Settings on your iPhone or iPad, tap your name, then Subscriptions, then Klips Plus. On a Mac, open the App Store and go to your account, then Subscriptions.
Cancel at least 24 hours before your renewal date, and Klips Plus stays active until the end of the period you paid for.
Can I get a refund?
Payments go through Apple, so refunds are Apple's to grant. Request one at https://reportaproblem.apple.com.
How do I redeem an offer code?
On the Klips Plus plan screen, where you choose monthly or yearly, tap Have a Code? at the bottom and enter it there.
You can also open the redemption link you were given, or open the App Store, tap your account picture, then Redeem Gift Card or Code. Sign in to Klips Plus with the account you want it on before you redeem.
Can the price change?
It can, because Klips Plus runs on online services whose costs change. Apple tells you before a new price applies, and asks you to agree first when the rules require it.
When a Subscription Ends
What happens if my subscription ends?
Your account becomes read-only. You can still see, play and download your Klips, but you can't add or change anything, and your stats stop counting. Subscribe again and everything picks up where it was.
Will my account be deleted?
Yes, 90 days after your subscription ended, unless you subscribe again before then. The date is shown in Account Center. No email is sent, so check the app if you are unsure.
How do I keep my Klips if I stop?
- In Account Center, tap Download My Klips and save the file.
- Go to Manage Account and tap Sign Out.
- In Settings, open Sync & Backup and tap Choose File to Restore, then pick the file you saved.
Your Account and Privacy
How do I delete my account?
In Settings, open Account Center, then Manage Account, and tap Delete Account. This removes your library, stats and devices for good, so download your Klips first if you want to keep them.
Does deleting my account cancel my subscription?
No. Your App Store subscription keeps renewing until you cancel it, so cancel it first. The app reminds you before you delete.
Who can see my Klips?
Only you. The exception is anything you share: anyone with a share link can open it until the link expires, 90 days after it was made.
How do I change the email on my account?
Contact the support page from the email you signed up with, and say what you'd like it changed to.
What does Klips Plus keep about me?
Your sign-in email, your library, your stats, the devices you sign in on, and whether your subscription is active. The Privacy Policy lists everything, and who handles it.
Klips in General
Why won't a video play?
Some videos can't play outside YouTube, because their owner turned off embedding or the video is age-restricted or private. YouTube also sometimes asks to confirm you're not a bot, which can't be answered inside Klips. Trying again later usually works.
Is Klips made by YouTube?
No. Klips is made by an independent developer and isn't affiliated with YouTube or Google. Videos play through YouTube's own player.
How do I get in touch?
Send a message through the support page.
